Connecting Integrations in Torque360

Connecting Integrations in Torque360

Navigation:

Side Panel → Settings → Integrations → Torque Payment


Torque Payment allows you to accept payments directly within Torque360, including in-store payments, digital payment requests, and terminal-based transactions. This guide walks you through connecting Torque Payment, configuring advanced settings, and managing multiple terminals.

Step 1: Connect Torque Payment

Locate Torque Payment and click Connect. You’ll be redirected to the Torque Payment Setup screen.



Enter the following credentials (provided during payment onboarding):

  • API Key

  • Bearer Token

  • Signing Key

  • Terminal Name


Click Test to verify the connection. If the test is successful, click Save to activate the integration.


You can also Edit or Delete by clicking on 3 dots at the top right side. 

Step 2: Configure Advanced Settings

Below Connect, click Advanced Configuration. You will find the following settings.


1. Virtual Terminal

  • Enable the processing of payments manually without a physical terminal

  • Disable if you only accept payments via hardware terminals

2. API Token

  • Ensure the token is correctly populated

  • If payments fail, verify that the token is valid and active


Do not modify unless instructed by support

3. Collect Customer Signature on Terms and Conditions

  • Enable the requirement of a customer signature during payment 

  • Disable if signatures are collected outside the system

4. Send Payment Request via Email/SMS

  • Enable sending payment links to customers for remote payments

  • Disable to accept payments only in person


Click Save to apply your configuration.

Step 3: Set Up Multiple Terminals

This option is helpful if your shop uses more than one payment terminal. Click Multiple Terminals below Connect.



  • Enter a Terminal Name

  • Click Add to register the terminal

  • Use Ping to test terminal connectivity

  • Click Cancel to exit without saving


This setup is useful for shops with multiple service counters or checkout points.

FAQs

What credentials are required to activate Torque Payment?

You need an API Key, Bearer Token, Signing Key, and Terminal Name provided during onboarding to successfully connect to Torque Payment.

What is a virtual terminal in Torque Payment?

A virtual terminal allows you to process payments manually without a physical card reader, typically used for phone or remote payments.

Can I send payment links to customers using Torque Payment?

Yes. By enabling the email/SMS option, you can send secure payment links to customers for remote approvals and faster collections.

How do I manage multiple payment terminals in my shop?

Use the Multiple Terminals option to add and configure each terminal. You can assign names and test connectivity using the Ping feature.

Can Torque Payment be used for both in-shop and remote payments?

Yes. You can process in-person payments via terminals and send payment links to customers for remote or after-service payments.

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