User Settings
Navigation:
Side Panel → Settings → Users
User Settings allow you to add, manage, and control access for employees using Torque360. From here, you can create users, assign roles, define permissions, set wage rates, and manage shift and activity controls.
This ensures each team member has the right level of access based on their role and responsibilities.
View Existing Users
When you open User Settings, you’ll see a list of all users added to your account, including:
Employee
Email ID
Phone Number
Employee role
Wage Rate (per hour)
Actions (Edit/Delete)
From this screen, you can:
Edit a user using the pencil icon
Remove a user using the delete icon
Search, filter, or sort users as needed
Add a New User
Click Add New User in the top-right corner to create a new user.
Enter User Details
Fill in the following information:
User Picture & User Name
Mobile Number & Email
Address
User Role
Wage Rate (Per Hour)
Available roles include:
Admin
Manager / Supervisor
Service Writer
Mechanic
The selected role helps define the user’s default access level.
Set Shift Timings
Enable Set Shift Timings to define the employee’s working hours.
Select From and To times
Force Clock In/Out
Drive In/Out
Assign Permissions
Permissions let you control exactly what each user can see and do in Torque360. Each section can be expanded to enable or disable specific actions.
- Dashboard Permissions: Job board, total revenue, unpaid invoice widget, and upcoming appointments
Settings Permissions: Account settings, notification settings, users, tax class, labor class, integrations, business profile, subscription settings, pricing matrix, invoice editor, terms & conditions, and RO settings
Job Board Permissions: Archive cards, put on hold cards, and view
Appointment Permissions: Create, edit, andview
Repair Order Permissions: Create, edit, view, and activity logs. Inspection containing create, edit, and view. Customer stats, payment & invoice, tech recommendations containing create, edit, and view. Communications containing SMS, emails, comments, and media attachments. Work in progress containing job timer, assign mechanic, view, and edit mechanic time. Estimate/Word Order containing assign mechanic, create new job gross profit, authorization, and add items in internal catalogue. Close RO, reactivate RO, send to A/R, issue refund, and void transaction.
Lists, Reports & Other Permissions: Lists (create, edit, delete, and view
Estimator, Reports, Time Report, Two-way communication, and Purchase Orders
Quick Checkout: mandatory notes
Each permission toggle takes effect immediately after saving.
Once all details and permissions are set, click Save.
FAQs
Can I edit a user’s role or permissions later?
Yes. You can edit user details, roles, permissions, and wage rates at any time from the User Settings screen.
What happens if I disable a permission?
The user will immediately lose access to that feature. Existing data is not deleted.
Can I delete a user without affecting records?
Yes. Deleting a user removes their login access but does not delete historical records, such as repair orders or invoices they were involved in.
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